THOUGHTFUL CHOICES START WITH CLEAR DETAILS
A little clarity before you choose.
What to review when choosing a made-to-order item, and where to ask a question.
[email protected]Returns and order support
For a damaged, defective, incorrect, or missing item, email [email protected] with your order reference and a description of the issue. Photographs may help us investigate product problems. We will review the issue and explain the appropriate next steps. Your rights under applicable consumer law remain unaffected.
Check the details before ordering
Review the individual item’s size chart, fabric, fit, colors, and care information. For personalization, double-check spelling, dates, and every detail supported by the product.
Made-to-order and personalized items
Our products are made to order, so return or exchange options can depend on the item and the reason for the request. Contact us before sending an item back so we can provide the appropriate instructions. Please do not send a return to a print provider without arranging it with CustomLoopCo.
Questions about an item or a concern
Email [email protected] with your order reference and a clear description of your concern. For a requested change or cancellation, contact us promptly; changes may no longer be possible after production begins.
Explore with confidence
Our FAQ explains ordering, shipping, product concepts, and personalization examples. Read our Terms of Service for store terms.
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